Browse Books: Business & Economics / Customer Relations

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail Cover Image
Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World Cover Image
Inspired: How to Create Tech Products Customers Love Cover Image
Building a Storybrand: Clarify Your Message So Customers Will Listen Cover Image
Raving Fans: A Revolutionary Approach To Customer Service Cover Image
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business Cover Image
The Trusted Advisor Cover Image
Fish!: A Proven Way to Boost Morale and Improve Results Cover Image
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Cover Image
Como Construir Una Storybrand Cover Image
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Cover Image
Customer Experience Management: How to Design, Integrate, Measure and Lead Cover Image